Don’t drop your Pixel Watch. Simply don’t, as a result of in the event you do, Google received’t provide any sort of assist fixing it in case your display cracks or the watch breaks in another means. Google has lastly made it clear Pixel Watch customers’ are on their very own in the event that they by accident crack the display on their Pixel Watch. Not solely is there no choice for at-home restore, however Google itself doesn’t have any restore facilities, service facilities, or components obtainable to repair the corporate’s premiere smartwatch.
The Verge was the primary to verify that Pixel Watch homeowners’ best concern seems to be true. A Google spokesperson instructed the outlet that “at this second,’ there are not any restore choices for a Google Pixel Watch. In case your watch will get broken, you’ll must contact Pixel Watch Buyer Help for a possible alternative.
When shopping for a watch by means of the Google Retailer, there’s no prolonged safety choice past the usual 12-month restricted guarantee. The language of that guarantee notes that the guarantee doesn’t cowl regular put on and tear, accidents, misuse, neglect, disassembly, alterations, or servicing by anyone however a Google technician—which, to reiterate, doesn’t at the moment exist. In essence, your choices for first-party restore of a Pixel Watch are someplace between zip and nadda.
Gizmodo didn’t discover any apparent points with the Pixel Watch’s sturdiness in our review, however that doesn’t imply accidents can’t occur. The waterfall design to the entrance display means there’s doubtlessly much less safety for the display throughout a tumble. Customers on Google’s support forum have requested about assist with their watch face after they seen it was cracked, however they have been instructed their solely choice was to buy a brand new watch or undergo their bank card firm for a refund.
It comes simply days after Google began offering repair kits for the Pixel Tablet through iFixit. Final yr, Google announced repair kits for its Pixel phones going again all the best way to the Pixel 2, and despite the fact that it’s been practically a yr because the Pixel Watch first launched, we’ve seen neither conceal nor hair of any official buyer assist. We reached out to Google to see if the corporate has any plans for restore choices sooner or later, however we didn’t instantly hear again.
The dearth of assist comes as increasingly more U.S. states have handed particular person right-to-repair legal guidelines. New York requires corporations to make diagnostic and repair information obtainable for its units. California’s legislature simply this week handed staggering new laws that might require device makers to provide parts, facilities, and documentation to restore their electronics. California’s invoice nonetheless wants Gov. Gavin Newsom’s signature, and it’ll take time for the legislation to enter impact, however as of now, Google appears to be lagging behind supporting its newest wearable in comparison with its different tech.
As The Verge was first to level out, iFixit’s personal teardown of the Pixel Watch does appear to point out customers can take away the display with out an excessive amount of fuss after heating the adhesive and prying the display from the physique. Nevertheless, there’s no actual technique to supply a brand new display to switch the previous, damaged one.
Google might be announcing a Pixel Watch 2 later this yr on the similar time it exhibits off its new Pixel 8 phones throughout an Oct. 4 event. The Watch 2 might have higher battery life and extra Fitbit-like options, however all indicators level to the subsequent watch being a comparatively small iteration on the primary launch. Any new watch might positively profit from a extra thorough restore program, or maybe a redesign to make the display not really easy to scratch or break.
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